IT Systems Administrator

Your place of work: Broomfield, USA

What you do

• Provides technical support to internal customers on hardware, network, and software issues via phone, e-mail, or in person (tier-II help desk)
• Installs, sets up, upgrades, builds, maintains, secures, monitors, and troubleshoots:
•- Windows Servers, including Terminal Services, Microsoft Exchange, Microsoft SharePoint, Backup utilities, VMware, and other special application servers
•- Network components (wired and wireless), including routers, switches, access points, and network controllers
•- Desktops, laptops, and computer peripherals such as printers, copiers, and scanners
•- Cisco Unified Call Manager (VOIP) telephone system including voicemail, handsets, servers, switches, and softphones
•- Computer software: installs, evaluates compatibility and security compliance with existing hardware, software, and operating systems
•- Active Directory, including adding or updating user accounts and modifying security groups
•- Mobile devices such as Smart Phones and Tablets running Windows, Android, or IOS operating systems
• Assists in maintaining security and data protection:
• Protects Pilatus' intellectual assets by keeping information secure and confidential
• Works with IT Security Analyst to protect and secure IT resources
• Network protection on servers and workstations
• Installs and updates required protective software, Anti-Virus, Anti-Spyware, and disk encryption
• Evaluates and applies security updates on servers, workstations, laptops, and mobile devices
• Leverages the use of Microsoft WSUS server to automate patches
Other Duties/Responsibilities
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Evaluates and recommends new products to improve security, reliability, and performance of the environment
• Documents system architecture, policies, procedures, configurations, and guides
• Works with hardware and software vendors to accomplish critical tasks
• Supports Pilatus aircraft documentation and interactive manuals, for both in-house and external users
• Assists the IT Director with additional tasks and projects as required

What you bring

• Bachelor's degree or equivalent combination of training and experience
• 2 – 4 years of experience in IT administration and support
• Strong knowledge of Microsoft Operating Systems and Applications, including Windows clients, Windows Servers, and Office suites
• LAN knowledge and maintenance (Cisco and/or Aruba Network Hardware experience a plus)
• Experience with SharePoint workflows and forms preferred
• Microsoft Azure/M365 experience preferred
• Problem solving with strong quality focus
• High level of customer service orientation to support users' immediate needs
• Team-orientation with ability to work independently
• Some after-hours work is required for system maintenance and upgrades
• Ability to conform to new procedures, policies, and technology

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»