ERP Support Coordinator
Pilatus is hiring an ERP Support Coordinator to join our team in Broomfield, CO. In this role, you will be responsible for ensuring the smooth and efficient operation of the Enterprise Resource Planning (ERP) system. You will also provide technical support, troubleshoot issues, and coordinate system developments and upgrades. A successful person in this position will deliver excellent internal customer service and possess a high attention to detail. Take your career to the next level by joining Pilatus Business Aircraft!
INFORMATIK|ICT
INFORMATION SYSTEMS
Your place of work: Broomfield, USA
What you do
- Provides service desk ticket support
- Sets up new users and security templates as needed within ERP platform
- Works with data analysts to support visualization and reporting tools including Crystal Reports & MS PowerBI
- Communicates ERP system issues to software provider when needed for support
- Updates ERP database when required utilizing in-house scripts
- Provides new and existing users with ERP guides and standard user navigation as needed
- Supports the internal ERP super-user group regarding bug fixes and version upgrades Other Duties/Responsibilities
- Works with Cyber Security Analyst to ensure ERP systems are protected and secured
- Other tasks as assigned by the Director IT or ERP Team Leader
What you bring
- Associate's degree or equivalent training and experience
- 1-2 years of experience in ERP system administration or support
- Knowledge of Component Control Quantum ERP preferred
- Ability to organize and administer multiple tasks simultaneously
- Manage ticket queue and prioritize as necessary
- General knowledge of creating reports within Crystal Reports and Power BI preferred
- Ability to use and learn SQL queries to update the Oracle Database associated with Quantum Control
- Excellent communication, interpersonal, and organizational skills
- Highly attentive to details and adapt quickly to changing priorities
- Works well in team environment and independently
What we offer
- 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
- 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
- Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
- 401(k) retirement plan matching up to 6%
- Life and long-term disability insurance premiums paid in full
- Tuition assistance available annually after the first year
Become part of the Pilatus family
- We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
- For impressions: Check Instagram «pilatusaircraft»
