Technical Customer Support Engineer for GOV Aircraft/GBTS

Your place of work: Stans, Schweiz

Your Tasks

• Serve as the primary technical point of contact for Government customers
• Provide expertise and guidance in troubleshooting Aircraft/Ground Based Training systems, ensuring  compliance with the customer requirements and aviation standards
• Coordinate on-site support with Pilatus customers and maintenance organizations
• Investigate reported problems in Aircraft/Ground Based Training systems, implementing timely solutions  to ensure optimal performance and safety
• Collaborate with internal stakeholders, customers and maintenance organizations for continuous improvement
• Prepare, review and update technical documentation, including memos, reports and maintenance procedure instructions

With this you convince us

• Strong technical background with previous experience in technical customer support roles within the aviation industry
• Excellent customer service and interpersonal skills
• Strong project management and task prioritization skills, capable of managing multiple projects and tasks simultaneously with minimal supervision
• Experience with Aircraft/GBTS systems represents an advantage
• Fluency in English (B2) both spoken and written, additional languages are advantageous
• Willingness to travel internationally

What we offer

• A committed, international team and unique projects 
• Flexible working hours and individual pension solutions 
• Support for training and opportunities for personal and professional development 
• Discounted meals in our staff restaurant and various discounts for employees 
• Team events at which we celebrate our successes together 

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»