IT Support Specialist Ibérica - Sevilla

Your place of work: Sevilla, Spanien

Your Tasks

• Coordinate the IT service desk in Spain, handle technical inquiries and incidents, process and resolve them in the following areas: Desktops, workstations, laptops, Windows operating systems, including applications like M365, Printers, scanners, VoIP devices, Mobile devices such as smartphones and tablets
• Forward tickets to specialized departments if necessary
• Ensure data maintenance in the service and ticketing system (ICT assets, inventory, tickets)
• Manage user access, report IT security incidents, and support the IT security team on local compliance issues
• Maintain and update knowledge bases, document resolutions, gather user feedback, and help improve IT support processes
• Prepare and/or review decision-making documents for the Spain office 
 

With this you convince us

• A background in IT-related studies, supported by relevant certifications, for example certifications in Windows OS or similar systems are highly desirable
• Basic networking knowledge, strong troubleshooting skills for hardware/software, and at least 3 years of relevant experience with employer verification
• Fluent language skills in English and Spanish is a must 
• Strong communication and teamwork skill as well as diplomatic, well-organized, stress-resistant, and reliable personality 
• Ability to prioritize tasks and effectively communicate with suppliers and contractors when required
• Please submit your application for this position in English

What we offer

• A committed, international team and unique projects 
• Support for training and opportunities for personal and professional development
• The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success
• Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»